Communicating service needs, complicated?

“Not me, I did not know, someone else must have done that, I only used a little!”. Excuses without proper explanation or requests to gain understanding gets us nowhere. When confronted with a question or presented with a fact we often times deny the truth, hide and plead the 5th relishing in the old saying that “ignorance is bliss”. Wait, did someone say relish? Yes please! Read more